Got questions? We’re here to help. Below are some of the most common inquiries we receive about our services, process, and approach.
Frequently Asked Questions (FAQs)
What services do you offer at Servelink Consulting?
We offer psychotherapy, counselling, and psychological assessments for individuals, children, families, and organizations. Our focus areas include stress management, trauma, anxiety, mood disorders, parenting support, neurodevelopmental concerns like ADHD, and more.
Who can benefit from your services?
Our services are for:
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Adults seeking personal healing or support
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Children and teens facing emotional or learning difficulties
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Families navigating conflict or transitions
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Professionals needing stress or emotional management
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Organizations focused on employee wellness
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Neurodiverse individuals needing diagnosis or guidance
What age groups do you work with?
We work with children (6+), adolescents, adults, and families. For younger children, we also support parents and guardians through coaching and guided therapy.
How do I book a session?
You can book a session by:
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Calling us at 0722 735 888 / 0790 942 846
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Emailing servelinkconsulting@gmail.com
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Filling out our Contact Form or clicking the Book a Session button on our website
What should I expect in my first session?
Your first session is a safe and supportive conversation where we get to understand your concerns, goals, and background. We will discuss how therapy works and design a plan that fits your needs.
How long does a session last?
Sessions typically last 30–60 minutes. Assessment sessions may take longer depending on the tools and procedures used.
Do I need a referral?
No, you do not need a referral. You can contact us directly to book a session.
Is therapy confidential?
Yes. We follow strict ethical guidelines and your privacy is our priority. Information you share is kept confidential, except in cases where safety is a concern or when required by law.
Are your therapists qualified?
Absolutely. Servelink is led by Grace N. Muigai, a KCPA-accredited Counselling Psychologist with advanced degrees and extensive professional experience. All assessments and therapies are provided by qualified, ethical practitioners.
What assessments do you offer for children?
We offer evaluations for:
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ADHD
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Autism
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Learning difficulties
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Emotional or behavioral challenges
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Career aptitude for teens
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School readiness
How are child assessments conducted?
We use a combination of interviews, observation, standardized tools, and questionnaires. We also involve parents, teachers, or caregivers (with consent) to get a full picture.
Can parents attend therapy sessions?
Yes, depending on the case. For children and teens, parental involvement is often essential, especially during the early stages of support.
Where are you located?
We are based at:
Karen End Mall, 2nd Floor, Nairobi, Kenya
P.O. Box 83810-00100
Directions will be shared upon booking or you can visit our contact page to access our location
Do you offer online therapy?
Yes. We offer teletherapy sessions via Zoom or phone for clients who prefer remote access. These sessions are just as confidential and effective as in-person appointments.
Do you offer workshops or group sessions?
Yes, we occasionally offer group sessions and wellness workshops for parents, schools, and organizations. Stay updated by following our social media or contacting us directly.